Due to COVID-19 related factors and carrier shipping constraints, many items are subject to extended processing and shipping timelines. The safety and health of our customers, employees, and partners is our top priority. Our delivery partners are committed to following all public health and safety guidelines and as a result, there may be occasional delays in some regions.
We offer free shipping on most items that can be shipped via standard ground (USPS, UPS or FEDEX) to the lower 48 United States.
For shipments outside of the lower 48 contiguous states (Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, APO Addresses and all other international countries), please call for a shipping quote.
When your order is processed, you will receive an email containing a tracking number and confirming that your package has been sent. You may track the shipment directly on the carriers website.
Most purchases are shipped via UPS or FEDEX to arrive within 7-14 business days upon receipt of order. Carriers schedule deliveries Monday through Friday between the hours of 9am-8pm. Many of the deliveries do not require a signature and will be delivered at the front door or porch. For oversized items, freight companies will contact you via phone to schedule a delivery date and time that works for you. In the event of a delay, we will notify you by email. We request you to be patient with deliveries in these trying times.
Every item we sell is carefully inspected before it is shipped, and is fully insured. Our carriers require that damages be reported within three days of receiving the shipment. When your item(s) arrive, you have 3 days to report any damage. Be sure to keep all packaging materials for returns. We will require photo documentation of any damage to both the item and the packaging to proceed with a claim. If these terms are not met a return may be denied.
Please feel free to email us at firstname.lastname@example.org or chat with us via the chat service on the website. We are available to assist you Monday through Friday from 9am to 5pm (CST), and Saturday through Sunday from 10am to 2pm (CST).
Note: Items ordered together may not arrive together.